Troubleshooting

No data, missing workouts, changed permissions, a watch that doesn't sync.

I only see sample data

GSTS shows labelled sample data until it can read yours. Check that you allowed access (Getting started), then pull down on the dashboard to reload.

A workout is missing

• Wait for your watch to sync with your phone: open the watch's companion app once.
• Workouts from other apps appear only when that app shares them with Apple Health or Health Connect.
• Without GSTS Pro, only recent workouts are shown (how far back: Getting started).

A tile is empty

Your phone has no data of that kind yet. On Android, steps, sleep and active energy come later. Resting heart rate, HRV and sleep need a watch worn during the day and at night. "vs your average" needs at least 7 days with data; the 7-day vs 4-week comparison needs 28 days.

I changed permissions by mistake

On iPhone

Open Health → Sharing → Apps → GSTS and turn on what you want GSTS to read. Then reopen GSTS.

On Android

In GSTS, open Settings → Health Connect (it opens Health Connect for you), then App permissions → GSTS. Or search "Health Connect" in your phone's Settings. Also check that your watch app shares its data with Health Connect.

My numbers look wrong

• Zones and load depend on your maximum heart rate: check it in Settings.
• A loose watch strap gives a wrong heart rate. Wear it snug, a finger's width above the wrist bone.
• GSTS compares you with yourself, so in the first weeks the numbers move a lot.

Still stuck

Write to us from godsavethesport.com/support. Say what you see and on which phone; never send your health data.